Community Management
Congratulations on starting to build your online community! Finding ways to keep your community engaged and active can be difficult. Worry not, you are not alone in this. Keep reading or join our Welcome Space (opens in a new tab), where you can share insights and experiences from other leads as well as tips and tricks from the Alkemio team.
Understand the Alkemio Structure
While you may be managing your projects using Excel spreadsheets, Trello to manage your tasks, Miro to capture your brainstorm sessions, or LinkedIn to find relevant people to connect with, the Alkemio platform combines it all— for you to achieve collective action over your project or common goal.
As for any tool, understanding the platform will help you get the most out of it. A good place to start is reading about the platform structure, namely Profile, Space, Subspace and Custom Homepage. Are you interested in reading more about the mission and vision of the foundation behind the platform? Have a look at our Manifesto (opens in a new tab).
If you haven't yet, make sure to set up your space first. Let's move on to community management as a set of features.
Features for Community Management
You have rallied the community into one place. Now what?
Besides some descriptive information, it is key to engage and guide your community when they land on the platform. Three key functionalities that can help you with this are the following:
Events
Bringing your community together in on- or offline events or meet-ups is key to activating them. Here you can add the upcoming events with:
- Description
- Time and Location
- Link to a meeting or sign-up page
Recommendations
When you start working in your Space, there is a default section for Recommendations by the Host. This section can be used to guide your community to the most relevant content of the Space. Especially when they enter the Space for the first time, they want to know where to go. This collection of links can, for example, include:
- A ‘Getting Started in this Space’ document
- An explainer video
- Questions that most urgently need their action
- A sign-up link for the next community event
Of course, it is always possible to delete the section if you don’t want to use it.
Collaboration Tools
Instead of only bringing the community together and starting discussions, the platform allows you to really start collaborating together. The platform offers a set of collaboration tools to work with, including:
- Discussions
- Whiteboards
- Collections of Links or Knowledge
Ask your community to:
- Put up articles with relevant knowledge
- Create their stakeholder map on a whiteboard
- Share relevant experiences
You can use these tools as you see fit for the Space you are working on. Take a look at the documentation for Collaboration Tools or check out the tutorials to discover how you can them. For more suggestions, read more on which tool is best for your use case.
Updates
Updates are a powerful way to keep your Community informed and engaged. They allow you to:
- Broadcast messages to the community
- Each member (with notifications enabled!) will receive an email with your update
As explained earlier, you can send updates via the Settings > Updates tab.
Share
When you have populated the Space, you can start sharing it in your network. Pretty much all content on Alkemio is shareable via direct links. You can then share the link directly via:
- Direct messages on platforms such as WhatsApp
Get Started
These aforementioned steps will get you up and running on the platform! For more on activating your community, click here.
For more help, check out our FAQ. Alternatively, you can always visit us on our website (opens in a new tab) or send us an email.