Our platform promises

We don’t sell your data. Our business runs on subscriptions, not ads or data sales. The free version is truly free—no tricks, no hidden data collection. We offer a free version to support our community. You are not paying with your data.

Alkemio makes it possible to access all data you have access to in a re-usable format. You can download the data in your Space anytime or migrate it to another application (such as a spreadsheet). If you wish to do so, contact the team, we’re happy to help. Unlike other social media, we won’t lock you in.

We build our platform in the open. Our code is available under an EU-approved open-source license (EU-PL (opens in a new tab)). This means anyone can check how things work, ensuring fairness and security. Or even contribute to the project! You can find our GitHub here (opens in a new tab).

Being open source means all of our algorithms are transparent so they can be audited and verified.

Alkemio uses steward-ownership to ensure decisions are made in the best interest of our purpose. Any changes must be carefully considered by the stewards and an independent third party, rather than by shareholders. Read more about our legal structure here (opens in a new tab).

We follow the European GDPR rules, which are some of the strongest privacy laws in the world. While we comply with these minimum requirements, we also adhere to stricter privacy laws if required by other jurisdictions, ensuring your data is always protected.

Our Privacy Policy explains exactly how we handle your data. You can find our policy here (opens in a new tab).

Alkemio uses infrastructure from Scaleway, our trusted hosting provider that is headquartered in the EU. The Scaleway data center that Alkemio uses is in The Netherlands. These centers follow the highest safety standards, and your data is protected under European laws. Have a look at Scaleway’s website to learn more about their strong certifications here (opens in a new tab).

The above applies to our core platform data. However, for third-party processors or sub processors, it may vary. You can find a list of them here (opens in a new tab).

We back up all platform data every four hours to reduce the risk of data loss. We then also make an additional daily backup, so your content stays safe even if something unexpected happens. Finally, back-ups are stored in a separate geographic location (within Europe) then the operating system.

If the subscription for a Space expires, or a Space is made inactive, the data remains accessible for two years. You can download it or reactivate your account at any point during this period. If you wish so, you can also delete your content directly.

We track how the platform is used, such as which features are popular and where activity is. This helps us improve the platform and fix issues.

We track reported errors, so we can actively solve any issues you as a user may experience and improve the platform.

We have designed the Alkemio platform to be secure from the start. Our team strives to follow best practices to keep your information safe and protect it from threats. Examples include separating administration identities from normal working identities, fully separating production from development environments, ensuring production data is isolated from test data, layers of data backups, etc.

We support the usage of two-factor authentication (2FA) to ensure you can protect your account. In addition, if you already have a secure identity, Alkemio supports single sign-on (SSO) from selected providers.

Alkemio supports clearly defined roles at both the platform level and within Spaces. Key roles at the platform level include support, license management and platform administrators. These roles separate our responsibilities, to ensure that platform security is maintained. In addition, within each Space you can control what roles each user is assigned, and also control access to Alkemio platform roles.

Our information security policies for employees, contractors, and third parties are designed to safeguard our assets, ensure compliance, and align with best practices. A full version of our policy is available upon request.

We continuously improve the platform, working with our community to understand needs and support use cases. We deploy many smaller releases rather than big releases to minimize disruption. We strive to release outside of European work hours and keep downtime as short as possible.

After each new release, we carefully watch for any issues and fix them as soon as possible. We also share release updates in our forum, so you know what’s changed.

All data is stored in European data centres. The platform works worldwide, but also for data it takes time to travel. So if you're far from Europe, it may be a little slower.

In 2023, we conducted an initial evaluation in collaboration with our partners and implemented our first improvements. You can learn more about this in our blog post (opens in a new tab). We recognize that accessibility is an ongoing effort and welcome collaboration to continue enhancing our platform.

Alkemio is best used on desktop, but we do ensure that the platform is mobile friendly.

We have not yet initiated the certification processes for ISO 27001 and SOC2. We are aware of the importance for certain use cases. If this is the case for you, please reach out.

Since our code is open-source, anyone can suggest improvements or help build new features. You can find our GitHub here (opens in a new tab).